Frequently Asked Questions

• Yes you can – if you are the receiver, then you need to make sure that the sender receives the consignment note and fully understand the details of the pickup.

• The consignment note has details of your shipment. Using our online booking system, you will create one and be able to print it easily on your printer.
• The only exception to creating consignment notes is International Shipping – there is a little more involved.

• Absolutely. Or you can conveniently use our online web-based management system to book your shipment.

• It is important to ensure that you are present at the time you have booked. If you are not, you may incur additional fees and delays to your shipment.

• If you have specified that drop off at a specified location is acceptable, then the driver will do this. If you have not specified this, then a signature is required and therefore the shipment will be taken back to the local depot. In this case, a re-delivery fee may apply.

• No – it’s important your shipment is packed well, ready for pickup.

• Shipping and freight companies will only deliver to addresses, not PO Boxes.

• Your parcel can be any length – we don’t have a minimum or maximum dimension.

• In this case, your package must be on a skid or pallet. It should be strapped and adequately packed.
• You need to have a forklift on premises, or alternatively we will need to arrange a special form of transport that includes a lifting tailgate. This will incur an extra charge.

• Please measure and weigh your item prior to booking. If the dimensions or weight booked are incorrect, you may incur an extra charge for your shipment. Measuring and weighing ensures quotes are as accurate as possible.

• No. If you are sending goods of value, we recommend insurance. We cannot insure second hand goods.

• In most cases, yes. Some exceptions apply but generally speaking it is possible to see your package’s journey from pickup to delivery.

• We can pick up tomorrow – next day service is available, but same day service is not.

• Anyone can use our service, without an account, provided you can pay by credit card.

• Credit card is the preferred method of payment.
• For established clients, direct deposit is also available.

• In metro areas, cut off times vary between 11am and 3pm, depending on transport company, for same day pickups.
• For regional areas, the cut off is 12 midday for next-day pickups.

• We are able to service anywhere in Australia, or the world.

• Yes you can. You will need to contact our customer service department to arrange the details. In most cases, major transport companies have depots in every major city. If you are dropping off, you must have your con note attached, and write National Freight Management’s details on the con note.

• Suitcases and similar cases are fine to send without boxing. Please make sure they are secured closed and addressed clearly.

• Absolutely. We will provide you with a username and password, which gives you full access to a wide variety of transport companies that we deal with, with preferred rates, all invoiced on one descriptive invoice. You’ve never had shipping so easy!

• Goods should be well packed in a solid cardboard box or container and securely sealed.
• Internal packaging of goods should contain bubble wrap, foam inserts, paper/cardboard fillers to eliminate possible movement during transportation.
• Packaging should have a single label detailing:

Sender’s name Receiver’s name Receiver’s address Consignment note number Number of cartons e.g. 1 of 3, 2 of 3, 3 of 3, 4 of 4, 5 of 5

• Senders name and address and Receivers name & address completed in full Description of items (cartons & pallets etc)
• Number of items
 Weight of each carton/item Cubic dimensions of each carton/item
• Account number to be charged

Unless prior arrangements are made and agreed upon by the Sender and National Freight Management, the Sender will need to rely on their own Transit Insurance for any losses or damages. We will always assist and support your claim by supplying relevant documentation etc. We strongly recommend that you arrange appropriate transit insurance prior to dispatching.

• Antiques
• Architectural models
• Bulk goods (grain etc)
• Cosmetics
• Currency (notes, coins, credit cards and travelers cheques)
• Drugs
• Food
• Gold and silver in any form
• Hazardous goods, combustible or explosive material
• High value, easy to trade computer appliances (such as RAM chips or SIMM’s and central processor units)
• Laptops and portable computers
• Plants or animals (live or dead)
• Livestock
• Material that could be submitted as pornographic or offensive
• Negotiable bonds or other like ‘valuable papers’
• Objects of art (paintings/sculptures etc) and fine arts
• Political material
• Precious metals, stones or jewellery
• Other negotiable values

Please note:

• National Freight Management does not offer a fragile service. Fragile, blood or liquid items must be packaged to withstand their entire journey. Refer to our terms and conditions.
• To cover goods under Marine Open Cover Insurance (MOC) the sender must complete the front of the consignment note with the value of the consignment and the correct currency. Cover for insurance will be charged to your normal National Freight Management account. MOC is not available to all destinations so please check with our Customer Service team if you are unsure.
• National Freight Management does not cover consequential loss.

It is the sender’s responsibility to be aware of prohibited items in the country of origin, transshipment countries and receiving countries.