Customer Care

When you choose to ship your goods with National Freight Management, you are dealing with a company that strives to give the best service possible at every opportunity.

We also incorporate the mantra that “Customer Service is of absolute priority” and utilise every opportunity possible to initiate and fulfill the every need of our valued customer.

We deal with the shipping companies, the freight forwarding services and the transport services for you, so you don’t need to spend a long time on the phone, or mix and match services that meet your needs. We take care of these hassles, and give you a great rate that’s hard to beat.

We have clients that have been using our services for close to 15 years and commend us for our assistance as we have facilitated their every freight need. We are always a phone call away and also provide in­house support sessions where we come to your place of business (Melbourne only) and provide you with any support that is required.

For your benefit we have included a Hints & Tips section, which has the most popular freight enquiries that we have received, so that you could become familiar with all you need to know about freight.

These include:

• Freight Tips
• Packaging Advice
• Understanding Cubic Weight
• Conditions of Cartage
• Consignment Notes
• Payment Options
• Insurance

We also provide instructional guidance to help familirise our new account holders to our state of the art online booking and quoting system software. We provide with all the tools so you could receive a quote (various carriers) and confirm a booking within minutes instead of waiting for responses and quotes that used to take days.

And all the while our NFM consultants are always available to advise, guide and provide you with unparalleled service to create a hassle free experience for you and your business…

Ultimately we make Freight EASY!

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