Most Commonly Asked Queations
If you cannot find the answer to your problem, please contact our office and we will be more than happy to offer a solution to your query.
What is the best way to present my goods for transport?
- Goods should be well packed in a solid cardboard box or container and securely sealed.
- Internal packaging of goods should contain bubble wrap, foam inserts, paper/cardboard fillers to eliminate possible movement during transportation.
- Packaging should have a single label detailing:
Senders name
Receivers name
Receivers address
Consignment note number
Number of cartons e.g. 1 of 3, 2 of 3, 3 of 3, 4 of 4, 5 of 5
How do I complete a consignment note?
The consignment note should have identical details completed as the freight dispatched.
The consignment note should include the following to facilitate the delivery and charging process:
- Senders name and address and Receivers name & address completed in full
Description of items (cartons & pallets etc)
Number of items
Weight of each carton/item
Cubic dimensions of each carton/item
Account number to be charged
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Cubic Conversion:
Express Road - 1 cubic metre = 250 kgs
General Freight - 1 cubic metre = 333 kgs
International Air Freight – 1 cubic metre = 167 kgs
Sea Freight - 1 cubic metre = 1000 kgs
How do I calculate the cubic kilos of an item to be dispatched?
Simply measure the length, width and height of the item in centimetres ( cm ).
Convert the CM into metres by dividing by 100. Example: 65 x 25 x 35 cm is
0.65m long x 0.25m wide x 0.35m high, its cubic dimension is 0.65 x 0.25 x 0.35 = 0.57.
What is Charge Weight ?
Charge Weight is the unit by which the shipment is charged and it will be the greater of either the actual kilograms or the cubic kilograms.
Eg. The above example the total cubic was 0.057. If we multiply 0.057 by 250 (the express road cubic factor) the resultant cubic weight is 15kg. So if the parcels actual weight was less than 15kg, its chargeable kilograms will be 15. If the parcel actual weight was more, then chargeable kgs would be the same as its actual kgs.
What items can not be shipped?
Transport Companies in general does not carry Dangerous goods, foodstuffs, live animals or illegal contrabands or any goods that are classed as explosive.
Under certain circumstances we are permitted to carry small volumes of low risk Dangerous Goods and foodstuffs. Clarification should be sought prior to shipment.
What happens in the event of loss or damages of goods whilst in transit?
Unless prior arrangements are made and agreed upon by the Sender and National Freight Management, the Sender will need to rely on their own Transit Insurance for any losses or damages. We will always assist and support your claim by supplying relevent documentation etc. We strongly recommend that you arrange appropriate transit insurance prior to despatching.
What happens if no-one is at the receiver’s premises to accept goods when the driver arrives?
The driver will leave a card advising the receiver that a delivery was attempted. The receiver is then to make contact with the Transport Carrier used - to arrange another mutually convenient delivery date.
Goods may be left but only if we are in receipt of written instructions from the sender or receiver. These instructions can be included in the consignment note in the “Special Instructions” panel.
Eg. If not home leave behind side gate.
NOTE: NATIONAL FREIGHT MANAGEMENT ARE NOT A TRANSPORT CARRIER.
WE ADHERE TO THE TERMS & CONDITIONS OF THE TRANSPORT CARRIERS WE USE. |
